FAQ
Frequently Asked Questions
Question not answered? Shoot us an email at support@nfzdbeauty.com
How do you pronounce NFZD?
NFZD is pronounced "In-fused"! ☺️
Are your products vegan?
Yes, all of our products are vegan and cruelty-free.
I have a question about a product?
Each of our individual product pages contain information about the product. If you have any other questions, contact us support@nfzdbeauty.com.
How long should I use the products to see results?
The typical skin cycle is 28 days, so we recommend using our products for at least 30 days to see results.
Are your skincare products right for my skin type?
Our products are formulated for all skin types: free of Parabens, Artificial fragrances, Synthetic dyes and Sulfate-free. Our products are a fit whether you have sensitive, oily, dry, or combo skin.
Help! I had an allergic reaction!
We're sorry to hear that! If you're prone to allergic reactions, make sure to review our ingredients list prior to purchasing. NFZD Beauty cannot guarantee that any ingredients or products were produced in an allergen free environment.
Will my product melt/dry/freeze/expire/etc.?
If the product is subjected to excessive heat or cold for short periods of time, it will not impact the product’s efficacy, though it may result in a thicker, thinner, or separated texture. Use products within the shelf life time printed on package for best product quality.
What is your processing time at the moment?
Currently, we try to process all orders within five days. We will always communicate if this changes.
My products arrived damaged, what can I do?
We want to know when this happens. Please notify us within two business days of your products being delivered if there was an issue with the shipping carrier.
I need to return an item. What do I do?
Returns will be accepted within 14 days of purchase as long as merchandise is in its original condition. Returns will be exchanged for another product or given store credit. Visit our Return Policy page regarding starting your return.
Will I get an order confirmation?
When an order has been placed successfully, an email order confirmation will be automatically sent to you. If you do not receive a confirmation email, please contact our customer service department at support@nfzdbeauty.com to confirm the order.
How will my order be shipped?
We offer shipping services with United States Postal Service USPS, using first class and priority shipping, and UPS, ground, depending on the purchase.
Do you ship to P.O. Boxes?
Yes, we will ship to a P.O. Box.
Do you ship Internationally?
We are not shipping internationally at this time. Stay connected to be the first to know once we do.
How do I know my order has been shipped and how can I track my order?
Please allow 1-2 business days for processing. Once your order is being processed, you will be sent an email confirmation with a tracking number. You can click on the tracking number to track your order within 24 hours.
My package was marked as delivered, but I have not received my package.
Sometimes USPS tracking information can be updated in advance and packages are marked as delivered before they actually arrive. Your package will most likely be delivered.
Please Note: NFZD BEAUTY is not responsible for lost, stolen or misplaced shipments. We are also not responsible for intercepting packages that were sent to the wrong address. Please make sure you double check the “ship to” address!
