frequently asked questions
Are your products vegan?
Yes, all of our products are vegan and cruelty-free.
I have a question about a product?
Each of our individual product pages contain information about the product. If you have any other questions, contact us firstname.lastname@example.org.
Are your products right for my skin type?
Our products are formulated for all skin types: free of parabens, artificial fragrances, synthetic dyes and sulfate free. Our products are a fit whether you have sensitive, oily, dry, or combo skin.
Help! I had an allergic reaction!
We're sorry to hear that! If you're prone to allergic reactions, make sure to review our ingredients list prior to purchasing. NFZD Beauty cannot guarantee that any ingredients or products were produced in an allergen free environment.
will my product melt/dry/freeze/expire/etc.?
If the product is subjected to excessive heat or cold for short periods of time, it will not impact the product’s efficacy, though it may result in a thicker, thinner, or separated texture. Use products within the shelf life time printed on package for best product quality.
How long should I use the products to see results?
The typical skin cycle is 28 days, so we recommend using our products for at least 30 days to see results.
Shipping + Returns
what is your processing time at the moment?
Due to Covid-19, processing time is expected to be longer, please allow 5-7 business days. We are taking all precautionary measures to ensure all safety and cleanliness regulations are being met as we strive to offer you a comfortable and confident shopping experience. 🖤
I need to return an item. what do I do?
Please email us with you request at email@example.com. Although at this time we cannot process returns due to Covid-19, all returns will be processed on a case-by-case basis as soon as we can. If you have any questions or concerns on the return policy, contact firstname.lastname@example.org
My products arrived damaged, what can I do?
We want to know when this happens. Please notify us within two business days of your products being delivered if there was an issue with the shipping carrier.
will I get an order confirmation?
When an order has been placed successfully, an email order confirmation will be automatically sent to you. If you do not receive a confirmation email, please contact our customer service department to confirm the order.
How will my order be shipped?
We offer shipping services with United States Postal Service (USPS) using first class and priority shipping, depending on the purchase.
Do you ship to po boxes?
Yes, we will ship to a P.O. Box.
Do you ship Internationally?
We are not shipping internationally at this time. But stay connected to be the first to know once we do.
How do I know my order has been shipped and how can I track my order?
Please allow 1-2 business days for processing. Once your order is being processed, you will be sent an email confirmation with a tracking number. You can click on the tracking number to track your order within 24 hours.
My package was marked as delivered, but I have not received my package.
Sometimes USPS tracking information can be updated in advance and packages are marked as delivered before they actually arrive. Your package will most likely be delivered.
what is cbd?
How does cbd differ from marijuana?
While marijuana and hemp are both derived from the Cannabis plant, hemp naturally contains high levels of CBD and low levels (less than 0.03%) of THC. CBD is non-intoxicating, and non-addictive.
will cbd get me high?
Not at all! While our products contain full spectrum CBD, it has less than the legal limit of 0.03% of THC. These amounts are far too low to have any intoxicating effect on the body and won't get you high!
will cbd make me sleepy/drowsy?
Absolutely not! No CBD products, especially topical products, will make you feel tired or drowsy!
what is full-spectrum cbd?
How is your cbd sourced?
Our Full Spectrum CBD is sourced from organically grown hemp by a family farm in Colorado. The farm we partner with takes pride in growing in small batches using organic farming methods, by producing ultra-high levels of CBD while under the legal limit of 0.3% THC. Our CBD oil used is extracted using supercritical co2 extraction methods, meaning there are no additional chemicals added to the final product. Our sourced CBD is always lab tested for potency, contaminants, heavy metals, and terpenes.
Do you have the lab results for your cbd?
Absolutely! You can find the Certificate of Analysis (COA) for our CBD here.